Terms of Service

Terms of Service

Welcome to PROMATTOO.

By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

Business Entity and Brand Ownership

PROMATTOO is a brand owned by Guangzhou Global Seek International Trade Co., Ltd.

For international e-commerce operations, payment collection, order processing, overseas sales and customer support, PROMATTOO works with PRIME GLOBAL SOURCE LIMITED.

Throughout this website, the terms “PROMATTOO”, “we”, “us” and “our” refer to the PROMATTOO brand and, where applicable, the entities involved in PROMATTOO’s international e-commerce operations.

Official Website:
https://promattoo.net/

Customer Support:
support@promattoo.net

Overview

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced herein.

Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your country or region.
  • You will not use our products for any illegal or unauthorized purpose.
  • You will not violate any laws in your jurisdiction.

Any breach of these terms may result in immediate termination of your access to our services.

Products & Services

We strive to present our products as accurately as possible. However:

  • We do not guarantee that product descriptions, images, colors, dimensions, availability or other content are completely error-free.
  • Product colors and appearances may vary depending on your device display, lighting conditions or photography settings.
  • We reserve the right to modify, update or discontinue products at any time without prior notice.

Pricing & Payments

All prices are listed in the applicable currency and are subject to change without notice.

For international online sales, payment collection and order processing, PRIME GLOBAL SOURCE LIMITED may support PROMATTOO’s international e-commerce operations.

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit quantities purchased per person, household or order.
  • Correct pricing or product information errors.

In the event of order cancellation, you will be notified and refunded accordingly.

Shipping & Delivery

Shipping times are estimates and may vary due to external factors.

Orders placed through this website may be processed and fulfilled through international warehouses, logistics partners, Amazon MCF, overseas fulfillment centers or other authorized fulfillment channels.

PROMATTOO is not responsible for delays caused by:

  • Customs clearance.
  • Shipping carriers.
  • Weather, natural events or unforeseen circumstances.
  • Incorrect or incomplete shipping information provided by the customer.

For full details, please refer to our Shipping Policy.

Returns & Refunds

Our return and refund process is outlined in our Refund Policy.

By making a purchase, you agree to the terms stated in that policy.

Refunds, returns, exchanges and order-related support may be handled by PROMATTOO’s customer support team and/or PRIME GLOBAL SOURCE LIMITED as the international e-commerce operator.

Intellectual Property

The PROMATTOO brand, name, logo, product images, website content, graphics, designs and related materials are protected by applicable intellectual property laws.

PROMATTOO is a trademark and brand owned by Guangzhou Global Seek International Trade Co., Ltd.

You may not reproduce, distribute, copy, modify, sell, resell or use any content from this website without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, PROMATTOO shall not be liable for any:

  • Direct, indirect, incidental or consequential damages.
  • Losses arising from the use or inability to use our website, products or services.
  • Delays, interruptions or errors caused by third-party service providers.

Your use of our website and products is at your own risk.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, practices or accuracy of any third-party websites.

Accessing third-party links is at your own discretion and risk.

Changes to Terms

We reserve the right to update, modify or replace these Terms of Service at any time.

Changes will take effect immediately upon posting on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Customer Support Email:
support@promattoo.net

Official Website:
https://promattoo.net/

Brand Owner:
Guangzhou Global Seek International Trade Co., Ltd.

International E-commerce Operator:
PRIME GLOBAL SOURCE LIMITED

By using our website, you acknowledge that you have read, understood and agreed to these Terms of Service.