Politique d’expédition
SHIPPING POLICY
Last Updated: June 4, 2026
At PROMATTOO, we aim to process and deliver your order safely and efficiently. Orders may be fulfilled by Amazon Multi-Channel Fulfillment (MCF), local overseas warehouses, or other trusted third-party logistics providers, depending on product availability, warehouse location, and delivery destination.
1. Shipping Destinations
PROMATTOO ships to selected countries and regions available at checkout.
Shipping availability may vary depending on the product, destination, warehouse inventory, carrier service, and local regulations.
If your country or region is not available at checkout, we may not currently be able to ship to your location.
2. Order Processing Time
Orders are usually processed within 1–2 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotional periods, public holidays, or periods of high order volume, order processing may take slightly longer.
3. Estimated Delivery Time
Estimated delivery times vary depending on your shipping destination, warehouse location, product availability, and carrier conditions.
United States: usually 3–7 business days after dispatch.
Other selected countries or regions: estimated delivery time will be displayed at checkout when shipping is available.
Please note that delivery times are estimates only. Actual delivery time may vary due to carrier delays, severe weather, public holidays, inventory transfer, address issues, customs clearance, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are displayed at checkout before payment.
Shipping costs may vary depending on the delivery destination, product weight, order value, warehouse location, and available shipping method.
If free shipping is available for certain products or orders, this will be clearly shown on the product page, cart page, or checkout page.
5. Fulfillment Partners
Some orders may be fulfilled by Amazon Multi-Channel Fulfillment (MCF), local overseas warehouses, or other third-party logistics providers.
The packaging, carrier, and tracking information may vary depending on the fulfillment provider used for your order.
A package may be shipped by carriers such as USPS, UPS, FedEx, Amazon Logistics, or other local carriers, depending on destination and fulfillment availability.
6. Customs Duties, Import Taxes and Local Fees
For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your destination country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, import taxes, or local fees required by their country or region.
PROMATTOO is not responsible for delays caused by customs clearance or unpaid customs charges.
7. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.
Please allow some time for tracking information to update after the package has been dispatched.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
PROMATTOO is not responsible for failed delivery, delays, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at support@promattoo.net. We will do our best to help before the order is shipped, but we cannot guarantee address changes after processing has started.
9. Lost, Delayed, Damaged or Incorrect Orders
If your order is significantly delayed, damaged during delivery, or you receive an incorrect item, please contact us at support@promattoo.net with your order number and relevant photos or details.
We will review the issue and provide a suitable solution, which may include replacement, refund, or further delivery assistance where appropriate.
10. Delivery Refusal or Unclaimed Packages
If a package is refused, unclaimed, or returned to us due to an incorrect address, failed delivery attempt, unpaid customs charges, or customer refusal, additional shipping fees may apply.
Refunds for returned packages will be handled according to our Return and Refund Policy.
11. Contact Us
If you have any questions about shipping or delivery, please contact us:
Brand: PROMATTOO
Website: https://promattoo.net
Email: support@promattoo.net
Address: RM F11, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, KL, Hong Kong