Shipping Policy

Shipping Policy

Thank you for choosing PROMATTOO — where refined design meets everyday functionality.

We are committed to delivering your order with care, efficiency and reliability. Please review the details below to understand how your order is processed and shipped.

Business Entity and Brand Ownership

PROMATTOO is a brand owned by Guangzhou Global Seek International Trade Co., Ltd.

For international e-commerce operations, payment collection, order processing, overseas sales and customer support, PROMATTOO works with PRIME GLOBAL SOURCE LIMITED.

Throughout this Shipping Policy, the terms “PROMATTOO”, “we”, “us” and “our” refer to the PROMATTOO brand and, where applicable, the entities involved in PROMATTOO’s international e-commerce operations.

Official Website:
https://promattoo.net/

Customer Support:
support@promattoo.net

Shipping Regions

We currently ship to customers in the United States, Europe, Japan and select international destinations.

Available shipping regions may vary depending on product availability, warehouse location, logistics coverage and local delivery conditions.

Processing Time

Once your order is placed, our team will inspect, pack and prepare your items for shipment.

Processing time:
1–2 business days

Orders are processed on business days only, excluding weekends and public holidays.

Shipping Time

After your order has been dispatched, it will be handled by our trusted logistics partners to ensure safe and timely delivery.

Estimated shipping time:
3–7 business days

Please note that delivery times may vary depending on your location, warehouse location and external factors such as customs clearance, weather conditions, local holidays or carrier delays.

Total Delivery Time

Estimated total delivery time:
4–9 business days for most eligible destinations

For certain international destinations, remote areas or orders affected by customs clearance or carrier delays, total delivery time may take longer.

Order Fulfillment

Orders placed through this website may be processed and fulfilled through international warehouses, logistics partners, Amazon MCF, overseas fulfillment centers or other authorized fulfillment channels.

For international online sales, order processing and overseas fulfillment, PRIME GLOBAL SOURCE LIMITED may support PROMATTOO’s international e-commerce operations.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

This allows you to monitor your shipment and stay updated on its delivery status.

Customs & Duties

International orders may be subject to customs duties, taxes or import fees imposed by local authorities.

These charges are the responsibility of the customer when applicable, unless otherwise stated at checkout.

PROMATTOO is not responsible for delays caused by customs clearance or unpaid customs duties, taxes or import fees.

Delivery Delays

While we strive to ensure timely delivery, PROMATTOO is not responsible for delays caused by:

  • Customs inspections
  • Shipping carrier disruptions
  • Weather events
  • Natural disasters
  • Local holidays
  • Incorrect or incomplete shipping information provided by the customer
  • Other circumstances beyond our control

Incorrect Shipping Information

Please ensure that your shipping address, phone number and contact information are accurate before placing an order.

PROMATTOO is not responsible for failed delivery, delayed delivery or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package is lost, damaged or significantly delayed during transit, please contact us at support@promattoo.net with your order number and tracking information.

We will assist you in contacting the shipping carrier or fulfillment partner and help resolve the issue where possible.

Contact Information

If you have any questions regarding shipping, tracking or delivery, please contact us:

Customer Support Email:
support@promattoo.net

Official Website:
https://promattoo.net/

Brand Owner:
Guangzhou Global Seek International Trade Co., Ltd.

International E-commerce Operator:
PRIME GLOBAL SOURCE LIMITED

Brand Owner Location:
China

International E-commerce Operator Location:
Hong Kong SAR

Customer Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Response Time:
Within 24 hours