Terms of service

Terms of Service

Last Updated: March 9, 2026

Welcome to PROMATTOO. These Terms of Service explain the rules and conditions for using our website at https://promattoo.net and purchasing products from our online store.

By accessing our website, placing an order or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from us.

1. About PROMATTOO

PROMATTOO is a home and workspace essentials brand focused on desk mats, placemats, table mats, mouse pads and related home or office accessories.

2. Products

  • We make reasonable efforts to display product information, colours, sizes, materials and images as accurately as possible.
  • Product colours may vary slightly from the images shown on our website due to screen settings, lighting or photography conditions.
  • We reserve the right to update, discontinue or limit the availability of any product at any time.
  • All product descriptions and prices are subject to change without notice.

3. Pricing and Payment

  • Prices are shown in the currency displayed on our website or at checkout.
  • All payments must be completed before an order is processed.
  • We accept major credit cards, digital payment methods and other payment options shown at checkout.
  • We reserve the right to correct pricing errors, cancel orders affected by obvious errors or request additional information when necessary.

4. Orders

  • After placing an order, you will receive an order confirmation by email.
  • An order confirmation does not guarantee final acceptance of the order.
  • We reserve the right to refuse or cancel an order if there is a payment issue, stock issue, suspected fraud, incorrect information or other reasonable business reason.

5. Shipping

  • We ship to selected countries and regions shown at checkout.
  • Shipping times vary depending on destination, product availability and carrier conditions.
  • Estimated delivery times are provided for reference and are not guaranteed unless clearly stated.
  • Customers are responsible for providing complete and accurate shipping information.
  • Customs duties, import taxes or other local charges may apply depending on your destination and are the customer’s responsibility unless otherwise stated at checkout.

Please review our Shipping Policy for more details.

6. Returns and Refunds

Eligible products may be returned according to our Return and Refund Policy. Items must meet the return conditions stated in that policy.

Please review our Return and Refund Policy for details about return eligibility, return process, refund timing and return shipping costs.

7. Intellectual Property

  • All content on this website, including text, images, designs, logos, graphics, product information and trademarks, is owned by or licensed to PROMATTOO.
  • You may not copy, reproduce, distribute, modify or use our content for commercial purposes without our prior written permission.

8. Website Use

You agree not to use our website for any unlawful, fraudulent, harmful or abusive purpose. You must not interfere with the security, operation or normal use of our website.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics tools and marketing platforms. These third parties may have their own terms and privacy policies.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how PROMATTOO collects, uses and protects your personal information.

11. Limitation of Liability

To the fullest extent permitted by applicable law, PROMATTOO will not be liable for indirect, incidental, special or consequential damages arising from your use of our website or products.

Our total liability for any claim related to a product purchased from us will not exceed the amount paid for that product, except where prohibited by applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of our website after updates means you accept the revised terms.

13. Governing Law

These Terms of Service are governed by the laws of Hong Kong, unless otherwise required by applicable consumer protection laws in your country or region.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand: PROMATTOO
Website: https://promattoo.net
Email: support@promattoo.net
Address: RM F11, UNIT 9, 7/F, WAH SHING CENTRE, NO.11 SHING YIP STREET, KWUN TONG, KL, Hong Kong